At Properties DXK, we value the feedback of our clients and are committed to delivering a professional and high-quality service at all times. If something does not meet your expectations, we want to hear about it. In line with the Property Redress Scheme, our complaint handling procedure is outlined below:
In the first instance, please write to the Manager of the relevant office, providing full details of your complaint. Once received, we will acknowledge your complaint within 3 working days. An investigation will be carried out, and you will receive a response within 15 working days.
If you are not satisfied with the Manager’s response or if the matter remains unresolved, you may escalate your complaint to the Managing Director for our company’s final viewpoint. You can email them at EileenKingsland@propertiesdxk.co.uk or write to them at the following address:
A final investigation will be undertaken, and you will receive a written response within 15 working days detailing our final viewpoint.
Please note: The Property Redress Scheme requires that all complaints be fully addressed through our internal procedure before being submitted to them for independent review.
If you are still dissatisfied with our final viewpoint, you can refer your complaint to the Property Redress Scheme for further review. Information about their complaints process, Code of Practice, and Terms of Reference is available at www.theprs.co.uk. Alternatively, you may contact them directly:
Property Redress Scheme
Premiere House
1st Floor, Elstree Way
Borehamwood
WD6 1JH
Tel: 0333 321 9418
You must refer your case within 12 months from the date of our final response.
If you require further details or assistance with our complaints procedure, please do not hesitate to contact our Customer Relations Team.
