Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Key Terms

Personal Information We Collect About You

We may collect and use the following personal information about you:

• Your name and contact information, including email address and telephone number and company details if applicable
• Information to enable us to check and verify your identity, e.g. your date of birth
• Your gender information, if you choose to give this to us
• Your billing information, transaction and payment card information
• Your professional or personal online presence, e.g. LinkedIn profile, if you share it with us
• Your contact history, transaction and instruction history with us
• Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information, e.g. if you are a potential tenant applying for a tenancy
• Information to enable us to undertake Anti Money Laundering and Terrorist Financing electronic checks on you
• Information about how you use our website, IT, communication and other systems
• Your responses to surveys, competitions and promotions

This personal information is required to provide our services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

How Your Personal Information Is Collected

We collect most of this personal information directly from you — in person, by telephone, text or email and/or via our website. However, we may on rare occasions also collect information from publicly accessible sources, e.g. Companies House or HM Land Registry.

We may also collect information from:

• Sanctions screening providers
• Credit reference agencies
• Customer due diligence providers
• Cookies on our website (see our cookies policy for more information)

How and Why We Use Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:

• To comply with our legal and regulatory obligations
• For the performance of our contract with you or to take steps at your request before entering into a contract
• For our legitimate interests or those of a third party
• Where you have given consent

We process your information under the legitimate interest basis, ensuring your rights are not overridden.

What We Use Personal Information For

Marketing Communications

We may use your personal information to send you updates about our services, including offers or properties of interest. You may opt out at any time by contacting us or using the unsubscribe link in our emails.

Who We Share Your Personal Information With

• Third-party service providers
• IT and system providers
• Regulatory and law enforcement bodies
• Insert other recipients if applicable

Where Your Personal Information Is Held

Your information is stored securely at our offices and with third-party providers we trust.

How Long Your Personal Information Will Be Kept

We retain your data for the duration of your service and at least six years afterward for legal and marketing purposes.

Transferring Your Personal Information Out of the EEA

We do not transfer your data outside the EEA.

Your Rights

• Access to your data
• Rectification of incorrect data
• Erasure (the right to be forgotten)
• Restriction of processing
• Data portability
• Objection to processing
• No automated decision-making

Keeping Your Personal Information Secure

We use industry-standard measures to secure your information. For online safety tips.

How to Complain

You may contact the UK Information Commissioner’s Office via or call.

Changes to This Privacy Policy

This policy was last updated on Insert last updated date. Updates will be shared via email or our website.